Frequently Asked Questions
Have a question about shopping with [Add your business name]? Contact us at [Add your email address] — we're happy to help.
How long does delivery take?
Standard domestic shipping typically takes 5–7 business days. Express shipping is 2–3 business days. International orders take 7–21 business days depending on your country. All delivery timelines begin once your order is dispatched, which is usually within 1–3 business days of placing your order at [Add your business name].
Can I change or cancel my order?
We process orders quickly to get them to you as fast as possible. Changes or cancellations can only be accommodated within 1 hour of placing your order. Contact us immediately at [Add your email address]. Once an order has been dispatched it cannot be cancelled — you will need to follow our returns process.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and any other payment methods displayed at checkout. All transactions are processed securely. We do not store your full card details on our servers.
Do you offer free shipping?
Yes! We offer free standard shipping on domestic orders over [Add your free-shipping threshold]. This threshold is shown at checkout. Express and international shipping fees apply regardless of order value. Subscribe to our newsletter to be notified of free shipping promotions and special offers.
How do I return an item?
You have 30 days from the date of delivery to return eligible items. Items must be unused, unwashed, and in their original packaging. To start a return, email us at [Add your email address] with your order number. Please see our full Returns & Refund Policy page for details on eligible and non-eligible items.
My item arrived damaged — what should I do?
We're sorry to hear that! Please photograph the damage and contact us at [Add your email address] within 7 days of delivery, including your order number and photos. We will arrange a replacement or full refund as quickly as possible. Every report helps us improve our quality standards.