Returns & Refund Policy
We want you to love every purchase from [Add your business name]. Here's everything you need to know about returns.
Return Window & Eligibility
You may return most items within 30 days of delivery. To be eligible, items must be:
• Unused, unworn, and unwashed.
• In their original packaging with all tags attached.
• Not marked as Final Sale.
Items that do not meet these conditions may be refused or subject to a restocking fee. Please contact us before sending any return.
• Unused, unworn, and unwashed.
• In their original packaging with all tags attached.
• Not marked as Final Sale.
Items that do not meet these conditions may be refused or subject to a restocking fee. Please contact us before sending any return.
How to Start a Return
To initiate a return, email us at [Add your email address] with your order number and reason for return. We will respond within 2 business days with a Return Authorisation (RA) number and return instructions. Returns sent without an RA number may not be processed. Please pack items securely to prevent damage in transit.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except where an item was received damaged, defective, or incorrect. We recommend using a tracked shipping service, as [Add your business name] cannot accept responsibility for returns lost or damaged in transit. Where the fault is ours, we will provide a prepaid return label.
Refund Processing
Once your return is received and inspected, we will email you to confirm receipt. Approved refunds are processed to your original payment method within 5–10 business days. Please allow additional time for your bank to post the credit. Shipping charges are non-refundable unless the return is due to our error.
Non-Returnable Items
The following items are not eligible for return or refund:
• Personalised or custom-made products.
• Perishable goods or consumables.
• Digital downloads or gift cards.
• Items marked as Final Sale at the time of purchase.
• Hygiene-sensitive items (e.g. underwear, swimwear) unless defective.
If unsure, please contact us at [Add your email address] before purchasing.
• Personalised or custom-made products.
• Perishable goods or consumables.
• Digital downloads or gift cards.
• Items marked as Final Sale at the time of purchase.
• Hygiene-sensitive items (e.g. underwear, swimwear) unless defective.
If unsure, please contact us at [Add your email address] before purchasing.